charging “deceptive” service fees to customers.the alleged misclassification of shoppers as independent contractors.Instacart has been named in several lawsuits in recent years involving issues with: You can also cancel or reschedule on the website or app, as well as contact customer service via phone, email, or online chat. You have up to 14 days to report any issues and will receive either a refund or credit to your account. You can report any problems with your order, such as damaged, missing, or incorrect items, directly on the Instacart app or website. Additionally, you must be available to receive orders containing alcohol or certain high value items that require a certified delivery.
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Keep in mind that delivery drivers are unable to leave orders unattended unless the customer instructs them to do so. If there are any issues with finding your address, they will contact you by calling or sending a text message. If you want to add any items or make any changes to your order, you can also let them know using the chat feature.Īfter your order has been packed, your personal shopper will pick it up and begin the delivery process. You can view their progress, send messages, and approve replacements for unavailable items on the Instacart app. Once your order has been received, your Instacart shopper will begin picking your items and packing your order.
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